TGF NUTRITION LTD – PRIVACY & COOKIE POLICY
1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy policy gives you information about how TGF Nutrition Ltd collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to our newsletter, or purchase a product or service.
This website is not intended for children, and we do not knowingly collect data relating to children.
Controller
TGF Nutrition Ltd is the controller and responsible for your personal data (collectively referred to as the “Company”, “we”, “us” or “our” in this privacy policy).
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in the contact details section (paragraph 10).
2. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
Personal data means any information about an individual from which that person can be identified.
There are certain types of more sensitive personal data which require a higher level of protection, such as information about a person’s health, which are called “special category data”.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Personal Data
- Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you interact with and use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Visual & Audio Data includes recorded video calls (e.g. via Fathom or similar tools), progress photographs and body composition images.
Special Category Personal Data
- Health Data includes information relating to your health, fitness, physical characteristics and wellbeing, including your height, weight, fitness level, injuries, medical conditions, medications, nutritional preferences, dietary requirements. Health data is considered special category of personal data under the data protection laws that we are subject to. We will not process such personal data without your explicit consent.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services and products;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies, including analytics. Please refer to section 14 relating to cookies.
- Through third parties including payment processors and video call recording tools (e.g. Fathom)
4. HOW WE USE YOUR PERSONAL DATA
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you. This includes the provision of coaching services, delivery of programmes and coaching, tracking your progress and communications with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. We also rely on your consent for processing your health data, recording video calls, and using your progress photos for marketing purposes.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases (legal grounds) we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of data | Legal basis |
|---|---|---|
| To process and consider your request to become a client |
|
Performance of a contract with you. Explicit consent for Health Data and Visual & Audio Data. |
| To register you as a new client and creating your personalised starter pack |
|
Performance of a contract with you. Explicit consent for Health Data and Visual & Audio Data. |
| To process your payment for services, manage payments, and collect and recover money owed to us |
|
Performance of a contract with you. Necessary for our legitimate interests (to recover debts due to us). |
|
To manage our relationship with you which will include: (a) Monitoring progress, adjusting training programmes, and ongoing communication (b) Notifying you about changes to our terms or privacy policy (c) Dealing with your requests, complaints and queries |
|
Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests (to keep our records updated and manage our relationship with you). Explicit Consent for Health Data and Visual & Audio Data. |
| To enable you to partake in a prize draw, competition or complete a survey |
|
Performance of a contract with you. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business). |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). Necessary to comply with a legal obligation. |
| To deliver relevant website content, downloadable resources, and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
| To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
|
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
|
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business). |
| Using progress photos/videos for marketing and promotional purposes |
|
Explicit consent. |
| Providing access to and administer client support communities, including private Facebook groups |
|
Performance of a contract with you. Necessary for our legitimate interests (to facilitate client support and engagement). |
| To carry out market research through your voluntary participation in surveys |
Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). |
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to updates to our Terms and Conditions, checking that your contact details are correct etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
- Payment processors to facilitate transactions and payment security
- Analytics and marketing service providers (such as Google Analytics)
- Legal, regulatory, or law enforcement authorities, if required to comply with applicable law or to enforce our terms and policies
- Professional advisors
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
- we will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; and/or
- we may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement. To obtain a copy of these contractual safeguards, please contact us.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.
9. YOUR LEGAL RIGHTS
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
- Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us (see Contact details (paragraph 10)).
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. CONTACT DETAILS
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
- Email address: [email protected]
- Postal address: 43 Main Street, Donaghmore, Dungannon, Co. Tyrone, Northern Ireland, BT70 3EZ
11. COMPLAINTS
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
We keep our privacy policy under regular review. This version was last updated on 7th July 2026. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
13. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
As part of our coaching services, you may be invited to join a private Facebook group or other online community operated through a third-party. Any personal data you choose to share within such groups may be visible to other members of the group and will also be subject to the privacy policies and terms of the relevant platform provider.
14. COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website;
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region); and
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie Title | Purpose | More Information |
|---|---|---|
Cloudflare Bot Management__cf_bm |
Used by Cloudflare to distinguish between humans and bots, helping protect the website against malicious traffic and improve security. Expires after approximately 30 minutes. | Cloudflare Cookies |
Meta Pixel_fbp |
Used by Meta to deliver advertising, measure advertising effectiveness, and track visitor interactions across websites. Typically expires after 90 days. | Meta Cookie Policy |
Google Analytics_ga |
Registers a unique identifier for each visitor to distinguish users and generate anonymous statistical data about website usage. Typically expires after two years. | Google Analytics Cookies |
Google Analytics Session_ga_[MEASUREMENT_ID] |
Used by Google Analytics 4 to maintain session state and collect anonymous usage statistics. | Google Analytics Cookies |
Google Analytics Throttle_gat_UA-* |
Limits the rate of requests sent to Google Analytics to improve performance. Expires after one minute. | Google Analytics Cookies |
Google Ads Conversion Linker_gcl_au |
Used by Google Ads to measure advertising conversions and improve campaign performance. | Google Ads Cookies |
Google Analytics_gid |
Stores a unique visitor identifier to generate statistical reports about website usage. Typically expires after 24 hours. | Google Analytics Cookies |
Hotjar User_hjSessionUser_* |
Allows Hotjar to recognise returning visitors so user behaviour can be analysed across multiple sessions. Typically expires after one year. | Hotjar Cookies |
LeadConnector Authenticationa |
Used by the LeadConnector (GoHighLevel) platform to identify authenticated users and support CRM, forms and marketing automation. | GoHighLevel Help Centre |
Sourcebuster Current Visitsbjs_current |
Stores information about the visitor's current traffic source for marketing attribution. | Sourcebuster.js |
Sourcebuster Current Visit Detailssbjs_current_add |
Stores additional information about the current visit, including landing page and referring URL. | Sourcebuster.js |
Sourcebuster First Visitsbjs_first |
Records how a visitor first arrived at the website for attribution reporting. | Sourcebuster.js |
Sourcebuster First Visit Detailssbjs_first_add |
Stores additional information relating to the visitor's first visit and landing page. | Sourcebuster.js |
Sourcebuster Migrationssbjs_migrations |
Internal cookie used by Sourcebuster.js to manage version changes and data migration. | Sourcebuster.js |
Sourcebuster Sessionsbjs_session |
Tracks the current browsing session and page views for attribution purposes. | Sourcebuster.js |
Sourcebuster User Datasbjs_udata |
Stores anonymous visitor information, including visit count and browser details, to improve attribution reporting. | Sourcebuster.js |
Jetpack Analyticstk_ai |
Stores an anonymous identifier used by Jetpack for internal analytics and website performance monitoring. | Jetpack Cookies |
Wordfence Authenticationwfwaf-authcookie-* |
Used by the Wordfence firewall to verify authenticated users and protect restricted areas of the website. | Wordfence Cookies |
WooCommerce Cart Hashwoocommerce_cart_hash |
Stores a unique identifier for the shopping cart so WooCommerce knows when the cart contents change. | WooCommerce Cookies |
WooCommerce Cart Statuswoocommerce_items_in_cart |
Indicates whether the visitor currently has products in their shopping cart. | WooCommerce Cookies |
WordPress Logged Inwordpress_logged_in_[hash] |
Maintains an authenticated session for logged in users. | WordPress Cookies |
WordPress Secure Authenticationwordpress_sec_[hash] |
Provides additional authentication and security for logged in users. | WordPress Cookies |
WordPress Test Cookiewordpress_test_cookie |
Checks whether the visitor's browser accepts cookies before login. | WordPress Cookies |
WooCommerce Sessionwp_woocommerce_session_[hash] |
Stores a unique customer session identifier so WooCommerce can remember shopping cart contents and checkout information. | WooCommerce Cookies |
WordPress User Settingswp-settings-1 |
Stores dashboard and editor preferences for logged in users. | WordPress Cookies |
WordPress User Settings Timestampwp-settings-time-1 |
Stores the timestamp associated with a user's saved WordPress interface settings. | WordPress Cookies |